AI-Enabled Business Excellence | Digital Quality | Transformation Advisory
Senior consulting and enterprise transformation leader with nearly 30 years of experience across BPM/BPO, banking, telecom, aviation, retail, manufacturing, and consulting. Advises organizations on moving from fragmented improvement efforts to integrated, insight-led, and outcome-driven transformation across operations, customer experience, quality, compliance, and capability building.
18–20%
Efficiency gain through digitization and automation
$1.75M
Annual savings through analytics and process redesign
17+ Years
Experience across fraud, risk, governance and operational transformation
25 Countries
Leadership span across quality, training, governance and transformation
Professional Competencies
Credentials & Advisory Value
MIT Chief Sustainability Officer | Applied Business Analytics (MIT) | Business Transformation in Digital Era (ISB) | Certified Corporate Director (IOD) | Certified Independent Director (IICA) | Six Sigma Master Black Belt | Lean Six Sigma Black Belt | Certified Fraud Examiner | Lead Auditor: QMS, EMS, ISMS, OHMS, BCMS & PCI DSS | AOTS Alumni