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Uttam Biswas

Uttam Biswas

Practice Head - Process Excellence, Digital and AI

Business Transformation | Lean Six Sigma Master Black Belt | Generative AI

Business Transformation Professional, Lean Six Sigma Master Black Belt, Generative AI trainer and Operations Management Visiting Faculty with 21+ years of experience in Business Process Re-engineering, Training and Management Consulting in diverse industry verticals of Digital & Platform, Manufacturing, Banking, Financial Services, Insurance and Healthcare through established methodologies/technologies of Lean, Six Sigma, Kaizen and AI/ML leading to significant cost reduction/revenue enhancement.

Professional Competencies

Management ConsultingTeaching, Training and CoachingBusiness TransformationChange ManagementCustomer Experience

Professional Experience

Excenor Global

Country Head

Zinnia Digital Services LLP

BPR Head

Genpact India Pvt. Ltd

Transformation Lead

KPMG India Pvt. Ltd.

Cognitive Quality Head

Accenture Solutions Private Limited

BE Lead

UnitedHealth Group

Black Belt

Education

  • MBA (Marketing & Operations) - ICFAI Business School, Hyderabad (NIRF Rank 46)
  • B.Tech (Civil Engineering) - Jalpaiguri Government Engineering College (NIRF Rank 65)

Certifications

  • Lean Six Sigma Black Belt (with TRIZ fundamentals) - QAI Global (USA) and Trained Master Black Belt
  • Generative AI Certification - IIT Bombay
  • PMP Trained - UnitedHealth Group (through GIL)
  • ANIIT Program for Engineers - NIIT, India
  • Internal Auditor - Intertek, UK

Achievements

  • Delivered process improvement training of 650+ hours and trained/certified 400+ professionals
  • Delivered 200+ hours of guest lectures and conducted mock interviews in tie-ups with different institutes
  • Delivered 350+ hours of trainings into Digital Transformation using AI/ML/Gen AI across corporate clientele and public participants
  • Strong words of appreciation of CFO of leading Pharma giant for driving Transformation culture in organization
  • GFS Quarterly Award at Genpact for invaluable contribution through Gen AI deployment across Finance Operations